Privacy Policy

Last Updated: June 30, 2026

Thank you for choosing SessionPod ("we", "us", or "our"). We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all SessionPod software applications, our website (www.sessionpod.com), and any related services (collectively, our "Services").

If you have any questions or concerns about this policy or our practices regarding your personal data, please contact us using the information provided at the end of this document.

1. How We Collect Your Personal Data

We collect personal data that you voluntarily provide to us, as well as data automatically generated when you use our Services, based on the following lawful, fair, and necessary purposes:

Account Registration: When you register for a SessionPod account, we collect your email address, username, and password. This information is used to identify you as the owner of the SessionPod product, manage your account, and provide you with essential services and updates.
Product Usage and Log Data: When you visit our website or log into the SessionPod client, our servers automatically collect system log information. This may include your SessionPod account identifier, IP address, operating system type, browser type and version, and operational trigger events. This data is utilized to ensure system security, comply with legal log retention obligations, and assist our technical support team in troubleshooting issues.
Customer Support: When you contact us via email, phone, or other communication channels for technical assistance or inquiries regarding your account, we collect your contact information and any details you choose to provide during the correspondence.

2. Purposes and Lawful Bases for Processing

We process your personal data under different lawful bases (such as performance of a contract, your consent, compliance with legal obligations, or our legitimate business interests) for the following specific purposes:

To Provide and Maintain Services: To deliver our software subscription features, ensure the proper functioning of the client, and manage your account.
To Process Payments: To process your subscription fees and transactions. All payment data is handled securely and directly by PCI-DSS compliant third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card information on our servers.
To Send Service and Marketing Communications: To notify you about product upgrades, service alerts, administrative updates, or promotional offers that may interest you (you can opt out of marketing emails at any time).
To Improve and Optimize Services: To analyze how users interact with our applications and website in order to enhance, modify, customize, or otherwise improve the overall user experience.
To Ensure Security and Prevent Fraud: To monitor system logs, verify IP localization, and prevent unauthorized access, security breaches, malicious abuse, or fraudulent activities.

3. Sharing and Disclosure of Your Personal Data

We value your privacy highly. We do not sell, rent, or share your personal data with third parties for their marketing purposes. We only share your data in the following limited circumstances:

Third-Party Service Providers: We may share data with trusted third-party service providers who perform services for us or on our behalf, such as cloud infrastructure providers (e.g., AWS), payment processors (e.g., Stripe), and email delivery services. These providers are strictly bound by confidentiality agreements and are permitted to process data only in accordance with our instructions.
Legal Obligations: We may disclose your personal data where required to do so by law, regulation, or legal process (such as a court order or subpoena), or to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention).

4. Data Location and International Transfers

Your personal information is stored and processed on secure servers located in Hong Kong. If we transfer your information to another country, we will take appropriate measures to ensure it remains protected in accordance with applicable privacy laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Account Data: Permanently deleted within 3 months after account closure/deletion, or immediately upon your explicit deletion request.
System Logs and IP Addresses: Maintained for up to 6 months for security and diagnostic purposes, after which they are automatically deleted or irreversibly anonymized.

Once the retention period expires, the data is completely erased from our active systems or rendered entirely anonymous so that it can no longer be associated with any identifiable individual.

6. Use of Cookies

We use cookies and similar tracking technologies on our website for session management, maintaining your login state, and remembering your preferences. We may also use third-party cookies (such as Google Analytics) to compile aggregate, anonymous visitor statistics and measure our marketing campaigns. You can manage your preferences through our website's Cookie Banner or by adjusting your browser settings to reject third-party cookies.

7. Your Privacy Rights (GDPR / CCPA)

Depending on your jurisdiction (such as the European Union under the GDPR, or California under the CCPA/CPRA), you possess specific statutory rights regarding your personal data. These rights include:

Right of Access: The right to request copies of the personal data we hold about you.
Right to Rectification: The right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain legal conditions.
Right to Restrict or Object to Processing: The right to object to our processing of your data, or request that we restrict the processing of your personal data under specific circumstances.
Right to Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format to transfer it to another controller.

To exercise any of these rights, please contact us at the email address provided in Section 10. For security purposes, we may require you to verify your identity before processing your request.

8. Children's Privacy

Our Services are not intended for or directed to children under the age of 16 (或 you所在司法管辖区规定的其他法定年龄). We do not knowingly collect or solicit personal data from children. If you are a parent or guardian and discover that your child has provided us with personal data without your consent, please contact us immediately, and we will take prompt steps to delete such information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the revised version on this page and update the "Last Updated" date at the top of the policy.

    Important Notice: If we make material changes to this policy (such as changing the categories of data collected or the purposes of processing) that require your explicit consent under applicable laws, we will notify you prominently (e.g., via an in-app pop-up or email) and obtain your renewed consent.
  

10. How to Contact Us

If you have any questions, comments, or rights requests regarding this Privacy Policy or our data handling practices, please reach out to us at:

Company Name: Tigersoft Limited

Email: support@sessionpod.com

Website: https://www.sessionpod.com